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Terms of Service

Last Updated: June 11, 2026

Welcome to GetSoloPay ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the GetSoloPay website (getsolopay.com), platform, applications, APIs, and related services (collectively, the "Services"). GetSoloPay provides a software-as-a-service (SaaS) platform that enables independent professionals and businesses ("Merchants") to manage bookings, issue invoices, and accept payments from their customers ("Clients").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Description of Services

GetSoloPay provides a platform for Merchants to manage their business operations, including invoicing, scheduling, and payment processing. We act as a technology provider and are not a bank, payment processor, money transmitter, or financial institution.

All payment processing services are provided by our third-party payment processor, Stripe, Inc. ("Stripe"). By using GetSoloPay to accept payments, you also agree to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement.

2. Account Registration and Eligibility

To use the Services, you must register for an account. You represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.
  • You have the legal authority to bind the business entity you represent to these Terms.
  • All information you provide during registration is accurate, current, and complete.
  • You will maintain the security and confidentiality of your account credentials.

You are responsible for all activities that occur under your account. GetSoloPay reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Payment Processing and Fees

3.1 Stripe Integration

GetSoloPay uses Stripe Connect to process payments. When a Client pays a Merchant through the Services, the funds are processed by Stripe and transferred directly to the Merchant's connected Stripe account, minus applicable fees.

3.2 Platform Fees

GetSoloPay charges a platform fee for each transaction processed through the Services. This fee is calculated as a percentage of the transaction amount and varies based on the Merchant's subscription plan (e.g., Free, Basic, Pro). Platform fees are automatically deducted from the transaction amount prior to settlement to the Merchant's account.

3.3 Payment Processor Fees

In addition to the GetSoloPay platform fee, Stripe charges its own payment processing fees (e.g., a percentage plus a fixed amount per transaction). Merchants are responsible for all Stripe processing fees.

3.4 Surcharges and Dual Pricing

GetSoloPay offers a feature allowing Merchants to pass processing fees to Clients via a surcharge on credit card payments. Merchants are solely responsible for ensuring that their use of surcharges complies with all applicable laws, regulations, and card network rules in their jurisdiction. GetSoloPay disclaims any liability arising from a Merchant's improper use of surcharges.

3.5 Subscription Fees

Merchants may choose to subscribe to premium plans (e.g., Basic, Pro) for a recurring monthly fee. Subscription fees are billed in advance and are non-refundable. GetSoloPay reserves the right to modify subscription fees upon thirty (30) days' notice.

4. Merchant Obligations and Prohibited Conduct

As a Merchant using GetSoloPay, you agree that you will not:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose.
  • Process payments for prohibited goods or services, as defined by Stripe's Restricted Businesses list.
  • Submit transactions on behalf of third parties.
  • Use the Services to transmit malicious code, viruses, or harmful software.
  • Attempt to bypass, exploit, or reverse-engineer the platform's fee calculation or routing mechanisms.
  • Send unsolicited communications (spam) via the platform's SMS or email notification features.

GetSoloPay reserves the right to immediately suspend or terminate any account found to be engaging in prohibited conduct, and to report such conduct to Stripe and relevant law enforcement authorities.

5. Communications and Notifications

GetSoloPay provides features for Merchants to send SMS and email notifications (such as invoices and receipts) to Clients. By using these features, you represent and warrant that you have obtained all necessary consents from your Clients to send them such communications, in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable laws. You agree to indemnify GetSoloPay against any claims arising from your failure to obtain proper consent.

6. Intellectual Property

6.1 GetSoloPay Property

The Services, including all software, design, text, graphics, and underlying code, are the exclusive property of GetSoloPay and its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

6.2 Merchant Content

Merchants retain ownership of all data, logos, and content they upload to the Services ("Merchant Content"). By uploading Merchant Content, you grant GetSoloPay a worldwide, royalty-free license to use, host, and display such content solely for the purpose of providing the Services.

7. Disclaimers and Limitation of Liability

7.1 "As Is" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. GetSoloPay disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

7.2 Third-Party Services

GetSoloPay relies on third-party providers (such as Stripe for payments and Telnyx for communications). We are not responsible for the performance, reliability, or availability of these third-party services, nor for any funds held, delayed, or frozen by Stripe.

7.3 Limitation of Liability

To the maximum extent permitted by law, GetSoloPay and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or use, arising out of or related to your use of the Services. In no event shall GetSoloPay's aggregate liability exceed the total platform fees paid by you to GetSoloPay in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless GetSoloPay from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) any dispute between you and a Client; or (d) your violation of any applicable law or third-party right.

9. Termination

You may terminate your account at any time by contacting support or using the account deletion features within the platform. GetSoloPay may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease, and any outstanding fees owed to GetSoloPay will become immediately due and payable.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Delaware, rather than in court. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Changes to These Terms

GetSoloPay reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website or sending an email to the address associated with your account. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at: