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Privacy Policy

Last Updated: June 11, 2026

GetSoloPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of independent professionals and businesses ("Merchants") who use our platform, as well as the customers of those Merchants ("Clients").

By accessing or using the GetSoloPay website (getsolopay.com) and related services (collectively, the "Services"), you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information Provided by Merchants

When a Merchant registers for an account, we collect:

  • Contact Information: Name, email address, phone number, and business address.
  • Business Information: Business name, industry, logo, and service details.
  • Authentication Data: We use Google OAuth for authentication, which provides us with your Google profile information (name, email, and profile picture).
  • Financial Information: We collect routing information necessary to facilitate payouts via Stripe Connect. We do not store full bank account numbers or Social Security Numbers on our servers; this sensitive data is transmitted directly to and stored securely by Stripe.

1.2 Information Provided by Clients

When a Client interacts with a Merchant's public booking or payment page, we collect:

  • Contact Information: Name, email address, and phone number provided during booking or payment.
  • Transaction Details: Information about the services purchased, amounts paid, and transaction dates.
  • Payment Information: Credit card details are entered directly into the Stripe Payment Element. GetSoloPay does not collect, process, or store full credit card numbers or CVV codes. We only receive a secure token and basic transaction status from Stripe.

1.3 Automatically Collected Information

When you access the Services, we automatically collect:

  • Device and Usage Data: IP address, browser type, operating system, pages visited, and interactions with the platform.
  • Cookies and Tracking Technologies: We use cookies to maintain active sessions, remember preferences, and analyze platform usage.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing the Services: To operate the platform, facilitate bookings, generate invoices, and process payments.
  • Communications: To send administrative emails, SMS notifications, receipts, and platform updates.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
  • Platform Improvement: To analyze usage trends, monitor platform performance, and develop new features.
  • Security and Fraud Prevention: To protect against unauthorized access, detect fraudulent transactions, and ensure compliance with our Terms of Service.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

3.1 With Service Providers

We share data with trusted third-party service providers who assist us in operating the platform:

  • Stripe: For payment processing, identity verification, and payout routing.
  • Telnyx: For delivering SMS and email notifications to Merchants and Clients.
  • Supabase: For database hosting, authentication, and backend infrastructure.

These providers are contractually obligated to protect your information and may only use it to provide services to GetSoloPay.

3.2 Between Merchants and Clients

Information provided by a Client during booking or payment (such as name, contact details, and transaction history) is shared directly with the specific Merchant with whom the Client is transacting. Merchants are responsible for handling Client data in accordance with their own privacy practices.

3.3 For Legal Reasons

We may disclose information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of GetSoloPay, investigate fraud, or protect the safety of our users.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership or control.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information. This includes utilizing secure database infrastructure (Supabase), encrypting data in transit using TLS/SSL, and relying on PCI-DSS compliant partners (Stripe) for all sensitive payment data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as a Merchant's account is active, or as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain information after account closure to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal and operational retention requirements).
  • Opt-out of promotional communications (you may not opt-out of essential service-related emails).

To exercise these rights, please contact us at privacy@getsolopay.com.

7. Children's Privacy

The Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after the effective date constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: